Nondiscrimination &
language help.

Nondiscrimination notice

River Oaks Primary Care PLLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. River Oaks Primary Care PLLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

River Oaks Primary Care PLLC:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and other formats).
• Provides free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact our front desk at (313) 336-4444. Our team speaks English and Arabic.

How to file a grievance

If you believe that River Oaks Primary Care PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Civil Rights Coordinator:

Civil Rights Coordinator
River Oaks Primary Care PLLC
20211 Ann Arbor Trail
Dearborn Heights, MI 48127
Phone: (313) 336-4444

You can file a grievance in person, by mail, or by phone. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at www.hhs.gov/ocr/complaints.

Language assistance

ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (313) 336-4444.

Español: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (313) 336-4444.

العربية: ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (313) 336-4444.

繁體中文：注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (313) 336-4444。

Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (313) 336-4444.

বাংলা: লক্ষ্য করুন: যদি আপনি বাংলা কথা বলেন, তাহলে বিনামূল্যে ভাষা সহায়তা পরিষেবা আপনার জন্য উপলব্ধ। ফোন করুন (313) 336-4444।

Shqip: KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në (313) 336-4444.

한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (313) 336-4444번으로 전화해 주십시오.

Polski: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (313) 336-4444.

Deutsch: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (313) 336-4444.

Italiano: ATTENZIONE: Se parla italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiami il numero (313) 336-4444.

日本語：注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(313) 336-4444まで、お電話にてご連絡ください。

Русский: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (313) 336-4444.

Srpsko-hrvatski: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite (313) 336-4444.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (313) 336-4444.

Français: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le (313) 336-4444.